Terms and Conditions of Freel

Last Updated: January 29, 2024

1. Introduction

Welcome to Freel (https://freel.ca/), a two-sided marketplace for freelancers and clients operated by Freel Inc., headquartered in Montreal, Quebec, Canada. These Terms of Service ("Terms") govern your use of Freel and the services provided through our platform.

2. Acceptance of Terms

By registering for an account or using any of our services, you agree to be bound by these Terms, including our privacy policy and any other policies mentioned here.

3. Platform Services

Freel provides a digital platform where clients can post projects ("Missions") and freelancers can offer their services by submitting quotes. All financial transactions are processed through Stripe, a third-party payment provider.

4. User Obligations

Users are responsible for ensuring the accuracy of their information, adhering to contractual agreements made on the platform, and complying with all applicable laws and regulations.

5. Fees and Payments

Freel charges a 10% fee on each transaction to cover platform services and payment processing.
Freelancers have the option to attain a “Verified” status for a one-time fee of 9.99 CAD, subject to verification by Freel.

6. Refund and Cancellation Policy

Clients can cancel a mission without charge before funding the mission's wallet.
Freelancers can withdraw from a mission without penalties before the mission's wallet is funded.
If a mission's wallet is funded, clients can still cancel but will incur a 5% fee.
Freelancers wishing to cancel a funded mission must initiate a dispute for resolution.

7. Dispute Resolution

Disputes will be handled by Freel administrators on a case-by-case basis to reach a fair resolution.

8. Intellectual Property

Users retain ownership of their intellectual property, but grant Freel a license to use it as necessary for the provision of the platform's services.

9. Limitation of Liability

Freel is not liable for any direct, indirect, incidental, or consequential damages arising from the use of the platform.

10. Termination

Freel reserves the right to terminate or suspend accounts that violate these Terms.

11. Governing Law

These Terms are governed by the laws of Canada and the province of Quebec.

12. Changes to Terms

Freel reserves the right to modify these Terms at any time. Continued use of the platform after such changes constitutes acceptance of the new Terms.

13. Privacy Policy

Your privacy is important to us. All personal information collected through our platform is handled in accordance with our Privacy Policy, which outlines our practices regarding the collection, use, and disclosure of your personal information. We encourage you to review our Privacy Policy, which can be found at https://freel.ca/privacy-policy, to understand our approach to privacy and how we protect your information.

14. Contact Us

For any questions or concerns regarding these Terms, please contact us at hello@freel.ca.