Wadad Zakka

I am an experienced Customer Service and Order Management professional with over 20 years of experience supporting customers and managing day-to-day business operations.

I can provide reliable, flexible support to businesses that need help for a few hours per week, on an ongoing basis, or for a specific project.

My experience includes:

• Customer service and email support

• Order entry and order management

• Customer and order follow-ups

• Shipping and delivery coordination

• Data entry and database maintenance

• Administrative support

• Preparing reports and maintaining accurate records

• Resolving order and customer issues

• Working with ERP and CRM systems, including Microsoft Dynamics 365

• Coordinating with sales, warehouse, supply chain and finance teams

I am organized, dependable and comfortable working independently in a remote environment. I am particularly interested in helping small and growing businesses that need experienced support without hiring an additional full-time employee.

Available for part-time, freelance and contract assignments.