Trudy Wilson

I am a reliable, organized, and customer-focused professional with over 10 years of experience in aviation, customer service, administrative support, and operations coordination.

Throughout my career, I have developed strong skills in organization, communication, problem-solving, data entry, scheduling, recordkeeping, and coordinating day-to-day operations. My background includes working in fast-paced aviation environments, supporting flight operations, coordinating passenger arrivals and departures, managing bookings, assisting with travel arrangements, and communicating with customers and operational teams.

I currently work as a Customer Service Agent Level 2 / Lead Relief with Executive Flight Centre, supporting aviation operations at an industrial site in Alberta. My previous experience includes working in flight dispatch, airline passenger services, and administrative support. These roles have taught me the importance of accuracy, confidentiality, meeting deadlines, and providing dependable service.

I enjoy helping individuals and businesses stay organized, manage their workload, research information, and make everyday tasks easier. I am particularly interested in virtual assistant work, administrative support, data entry, online research, travel research, itinerary preparation, and customer service projects.

My areas of expertise include:

• Virtual administrative assistance

• Data entry and recordkeeping

• Online research and information gathering

• Travel research and itinerary preparation

• Scheduling and coordination

• Customer service and email communication

• Document preparation and general office support

• Booking and accommodation coordination

• Problem-solving and organization

I am comfortable working independently, learning new software and systems, and adapting to different business needs. I have a laptop, reliable internet access, and the flexibility to complete remote projects while working around my rotational employment schedule.

I take pride in being dependable, approachable, detail-oriented, and committed to delivering quality work. Whether you need help with a one-time project or ongoing administrative support, I would welcome the opportunity to contribute to your business.

I look forward to connecting with clients who value professionalism, good communication, and a positive working relationship!