Loan Le

Highly organized and proactive administrative and operations professional with 20 years of experience supporting senior leaders, managing complex priorities, and keeping fast paced businesses running smoothly. My background spans executive support, project coordination, office operations, scheduling, payroll, expense management, vendor relations, records management, process improvement, and cross-functional coordination.

Most recently, I provided high-level administrative and operational support to senior leadership while coordinating vendors, payroll, accounts payable, expenses, reports, presentations, and day-to-day office operations. I also led process improvement initiatives, including digitizing more than 10 years of company records, and reduced telecommunications costs by 87% and equipment management costs by 70% through vendor negotiations and improved processes.

Previously, I spent 18 years in retail leadership with Aritzia, managing scheduling, workforce planning, payroll, recruitment, training, reporting, KPIs, and operations for high volume locations. I managed teams of 40+ employees, helped promote more than 15 employees into leadership roles, and contributed to revenue growth from $9M to $24M at Vaughan Mills.

I’m especially well suited for clients who need reliable support with administration, project coordination, virtual assistance, scheduling, vendor management, document organization, process improvement, reporting, and general business operations. I’m known for being resourceful, discreet, organized, and able to step into messy or fast moving situations and create structure quickly.