Hetal Pandya
VérifiéBusiness Analyst (CBAP) | Operations Specialist | Customer Success, Data Analytics & Process Improvement
À propos
Hi, I am Hetal Pandya, a Certified Business Analyst (CBAP trained) with 8+ years of experience helping enterprise teams in healthcare, telecom, banking, and HRIS environments.
I do not just document requirements, I drive measurable outcomes. Here are a few results from my work:
90%+ adoption rate for new platform features after leading business process reviews and change implementation.
30% improvement in operational efficiency by analyzing and documenting workflows.
20% increase in SaaS platform adoption through better requirements, client demos, and end-user training.
10% improvement in project success rate via better release planning and stakeholder alignment.
Tools I use daily:
JIRA, Confluence, MS Visio, SQL, Power BI, SharePoint, MS Office Suite.
Platforms I have supported: Salesforce, Siebel, ServiceNow, and custom CRM/HRIS systems.
How I work:
Agile, Waterfall, SDLC, ITIL basics. I translate business needs into user stories, acceptance criteria, and BRDs/FRDs. I also liaise with third-party vendors.
Beyond the technical:
I develop training programs and course materials, and I have led end-user instruction that directly supports system adoption.
I am based in Ontario, and looking for freelance projects where I can help you improve processes, implement systems, or clean up your CRM/data workflows.
Let’s chat. :)
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Mode de travail
Remote
Durée de la mission
Aucune préférence
Localisation
Toronto, ON
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