Hetal Pandya

Hi, I am Hetal Pandya, a Certified Business Analyst (CBAP trained) with 8+ years of experience helping enterprise teams in healthcare, telecom, banking, and HRIS environments.

I do not just document requirements, I drive measurable outcomes. Here are a few results from my work:

• 90%+ adoption rate for new platform features after leading business process reviews and change implementation.

• 30% improvement in operational efficiency by analyzing and documenting workflows.

• 20% increase in SaaS platform adoption through better requirements, client demos, and end-user training.

• 10% improvement in project success rate via better release planning and stakeholder alignment.

Tools I use daily:
JIRA, Confluence, MS Visio, SQL, Power BI, SharePoint, MS Office Suite.

Platforms I have supported: Salesforce, Siebel, ServiceNow, and custom CRM/HRIS systems.

How I work:
Agile, Waterfall, SDLC, ITIL basics. I translate business needs into user stories, acceptance criteria, and BRDs/FRDs. I also liaise with third-party vendors.

Beyond the technical:
I develop training programs and course materials, and I have led end-user instruction that directly supports system adoption.

I am based in Ontario, and looking for freelance projects where I can help you improve processes, implement systems, or clean up your CRM/data workflows.

Let’s chat. :)